NOTE: If you ever have problems with our online ordering we ask that you email us right away to let us know. You can also phone or fax in your order - see the information below for more details!

Ordering

With our shopping cart, ordering is as easy as 1-2-3! Just pick the items you would like by clicking on the Buy Item button next to the product description, put in the quantity you would like, and click the button to either do more shopping or check out when you're done. Items may have quantity altered or removed altogether at any time you like, and there will be final item verification before you have completed your shopping. Orders are done securely, so you can feel safe using your credit card. If you wish to pay by check, we have a printable order form which you can find by clicking here.

NOTE: In order to view the online printable order form, you must first have Adobe Acrobat Reader installed on your computer. It is a free download for reading PDF files, and if you need to obtain it, please click here.

When you are ready to mail this form along with payment, please mail it to us at the following address:

VeganEssentials
1701 Pearl St. Unit 8
Waukesha, WI 53186

Most orders are pacaged the same day they are received or the next immediate day. If your order is being held for more than 3 days due to back ordered stock you will be notified via phone or email of the length of time expected for shipment.

If you would like to place an order by telephone, we can be reached at our toll free number (USA and Canada only) at 1-866-88-VEGAN. If you're outside these areas, you can call us at 262-574-7761. If you would like to fax in an order, please send it to us at (262) 574-7762. Our office hours are from 10 AM to 6 PM Monday through Friday, Central Standard Time.

Assurance Of All Products Being 100% Vegan

We guarantee that all products you order are completely vegan, free of animal derived ingredients as well as that they are NOT tested on animals. Our research is extensive, and we WILL NOT offer anything that we cannot verify that all ingredients are completely vegan. This has been our policy since we first formed, and we will never knowingly sell anything that has any animal-derived ingredients or anything that has been tested on animals.

In extremely rare occasions, manufacturers change ingredients without notice and this can render a product non-vegan; if we do find this we will pull all such products immediately and not carry it as long as it is not vegan. If you order from us and this instance ever does happen, you may return the item and we will gladly refund your money back on the product in question when proof of the alteration in a product's status of vegan to non-vegan has been established.

Returns Policy

We offer a 30-day return policy on almost all of our products at VeganEssentials.com - this period begins on the date the product is shipped out to the customer [NOTE: If there is a special circumstance whereby you cannot get your products returned within this 30 days please be sure to contact us before mailing them back.] Simply mail the products you would like to return back to us (with a note of reason for return enclosed) at our address listed at the bottom of this page and we'll refund your money via charge or check, depending on how you paid for your order. Returns can be sent for exchange, store credit or refund depending on what you'd like. We will reimburse you for any items that have been sent incorrectly but under normal return circumstances you are responsible for the expense of shipping products back to our location. Exchanges will be sent free of charge for the first replacement (inside the USA or Canada - customers outside the USA will be responsible for the cost of shipping on exchanges), but any subsequent returns or exchanges will be paid for at the customer's expense. Here are the products that have special circumstances for returns policies:

- Shoes must be tried on indoors, preferably on carpeting, and while wearing socks, to be eligible for return or exchange. Shoes must be sent back in new, resellable condition to be valid as shoes are to be restocked to be shipped to other customers. Shoes that are returned cannot have wear, dirt, dust or animal hair on the interior or exterior. If shoes are not returned in proper condition, credit or exchange cannot be given, and shoes will be sent back to you - this includes removal of laces before sending shoes back for return or destroying the original box the shoes were sent in (shoes not returned in the original box will be subject to a $10 surcharge which will be charged to your account or deducted from the total you are to be credited.) We inspect all shoes before shipping to guarantee that they are in perfect condition before they are sent, so we will be able to tell if they have been worn past what we deem to be acceptable upon return. We will issue credit or exchange for an alternate size depending on your request. Exchanges will be sent free of charge for the first replacement, (inside the USA or Canada - customers outside the USA will be responsible for the cost of shipping on exchanges) but any subsequent returns or exchanges will be paid for at the customer's expense. VeganEssentials will only pay for the cost of sending out exchanges - we do not issue refunds on original shipping costs or the cost of shipping shoes back to us unless the shoes you received were defective or not what was listed on your order form.

- Cosmetics that have been opened or used are not returnable. If you are not sure about the color of a particular cosmetic item, simply call or write to us and we'll be happy to send you a color chart!

- Food items cannot be returned due to their sensitive nature. In the event that you are dissatisfied with the quality of a food item, please contact us and we will notify the manufacturer and we'll attempt to have a replacement sent to you free of charge if possible. We can offer recommendations and opinions on specific food items if you are looking for more information before trying out a new product, so please feel free to contact us for more information regarding our food and sweets before you purchase!

- Special custom orders for shoes or other products we do not normally carry are not eligible for credit or exchange.

- Credits to credit card accounts will be issued anywhere from 12-15 days from the time your order is received.

- If products are returned in unsatisfactory condition and cannot be resold in "like new" or unused condition and/or in time far exceeding the 30 day return limit the product will be returned to you at our expense and credit will not be issued.

Thank you for shopping with us for all your vegan needs!

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